Front Store Supervisor – Port Hope

Job title: Front Store Supervisor – Port Hope
Posted on: November 18, 2022
Job Description:

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES

  • Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • Trains cashiers/merchandisers in job functions
  • Provides on-going guidance and instruction

LOSS PREVENTION

  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE

  • Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
  • Answers inquiries regarding location of product, rainchecks, etc.
  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • Promotes the CSI Survey

MERCHANDISING

  • Ensures shelves are clean and organized with proper rotation
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Monitors inventory level and informs AFSM/FSM
  • Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
  • Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel

GENERAL

  • Ensures standards of housekeeping and store image are maintained
  • Complies with all Health and Safety requirements: supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them.
  • May be asked to perform clerical and banking duties
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the store
  • Perform other duties as required including Cashier duties when necessary
  • Runs the end of day for the POS system
  • Responsible for opening and closing the store as per key holder duties (as required)

Employment Type: Part-time
Field of Work: Sales/Services
Required skills:

QUALIFICATIONS

Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs
• Stock appropriate inventory levels

EXPERIENCE
• Customer service oriented
• Computer literate
• Organized
• Efficient time management skills
• Familiarity with retail business
• Knowledge of products and supplies
• Commitment to providing customer service


Company information

Company Name: Shoppers Drug Mart
Address: 20 Jocelyn Street
City: Port Hope
Email: meghan.gilligan@durhamcollege.ca
Additional information:

WORKING CONDITIONS
• Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS
• Ability to lift up to 50 pounds
• Ability to climb ladder


Prefered method of contact: Email