French/English Bilingual Customer Service Technician

Job title: French/English Bilingual Customer Service Technician
Posted on: June 29, 2023
Job Description:

Are you a people person? Do you love problem solving? If you enjoy being a detective, hunting down issues and providing solutions, then we’d like to meet!

Power Tools Plus, located in Pickering, a successful sales and after sales service center for a major power tool manufacturer, is currently accepting resumes for the full-time position of Bilingual Customer Service Tech.

The successful candidate will demonstrate the ability to combine strong (English/French) bilingual communication, administrative and customer service skills along with a technical aptitude and comfort using basic tools to assist our power tool customers.

In this Role you’ll have the opportunity to:

· Use your people skills to handle and resolve customer requests, inquiries, and complaints both in French and English, on the phone, and via email.

· Utilize your detective skills to probe the customer to determine the root causes of power tool failures or technical issues and then advise appropriately.

· Apply your outstanding communication skills, empathy, quick thinking, and ability to think on your feet to provide quick, effective solutions.

Other responsibilities would include:

· Picking, packing, and shipping parts to customers

· Processing debit and credit card transitions using POS system.

· Arranging shipments via FedEx and Canada Post.

· Fulfilling orders online through Amazon & eBay.

· General administrative duties and warehouse duties as required.

Employment Type: Full-time
Field of Work: Sales/Services
Required skills:

The best candidates will have 2yrs + Customer Service experience or basic Service Technician experience and should also be:

· Fluent in English/French both written and spoken.

· Familiar with power tools.

· Computer competent (MS Office)

· Eager to learn.

· “Thick” skinned and can maintain composure when faced with a difficult customer or situation.

· Flexible and dependable

· Willing to learn new information on an on-going basis.

Company information

Company Name: Power Tools Plus
Contact Name: Ginny Cox
Address: 1410 Bayly Street, Unit 7B
City: Pickering
Postal Code:L1W3R3
Telephone: (905) 831-2069
Additional information:

We offer:

· Competitive compensation.

· Full Time hours Monday -Friday.

· A collaborative environment.

· On going support and training.

· Professional but friendly office.


· Casual dress

· On-site free parking

· Birthday celebrations and the occasional pizza party.

· The opportunity to try out or borrow power tools.

· No weekends or evenings!

*We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Prefered method of contact: Email