E-COMMERCE CUSTOMER SERVICE ASSOCIATE (FULL TIME) – Whitby

Job title: E-COMMERCE CUSTOMER SERVICE ASSOCIATE (FULL TIME) – Whitby
Posted on: June 4, 2024
Job Description:

Overview:
If you enjoy going the extra mile for a customer, making them feel like they know you well (even if you haven’t met face-to-face), then this may be the job for you! The Online/E-Commerce Sales Associate delivers outstanding customer service as they support clients by phone or email as they make online purchases. They pick the ordered products from our retail store or special order the items as necessary. Sales are enhanced by providing information about alternative products or add-ons. The Online Sales Associate will also enter all new or updated products to GP Bikes’ website, including data and images. Online Sales Associates help customers shopping in the retail store as needed. The individual must be able to work Saturdays. Working motorcycle trade shows beyond our normal store hours 2-3 times a year is compulsory.

Qualifications:

  • Passion for the riding lifestyle
  • Motorcycle apparel, accessories or Parts sales experience is an asset
  • Previous customer service experience
  • Excellent interpersonal skills and an ability to build trust and rapport
  • Ability to move between various tasks without losing focus
  • Strong verbal, written, and keyboarding skills are required to compose professional emails and converse with customers by phone
  • Able to work with ease in a web-based computer environment
  • Strong attention to detail
  • Some post-secondary education preferred

What you’ll get:

  • Be part of a great team of people
  • A fun and fast paced environment
  • Full-time hours
  • Compensation begins at $16.55-$18/hour depending on experience
  • Group Insurance Benefits (once eligibility requirements have been met)
  • Employee discounts on product
  • Profit Sharing Plan

The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation.


Employment Type: Full-time
Field of Work: Sales/Services
Required skills:

Company information

City: Whitby
Email: employment@gpbikes.com
Prefered method of contact: Email