Call Centre Representative/Inbound – Oshawa

Job title: Call Centre Representative/Inbound – Oshawa
Posted on: July 25, 2022
Job Description:

Do you have a Commitment to Service Excellence, are you consistent, caring and dependable with a passion for helping others?
Are you a consummate professional with a commitment to customer service?
Are you willing to work hard in a fast paced environment, while constantly pushing yourself to be the best?
If so, then Right Time has the job for you.

Shift: We are a 4pm to 4am operation.
We are currently have 1 shift Sun to Thursday from 6pm to 3am
8 Part Time Shifts Friday and Saturdays from 4pm to 4am

Primary Responsibilities

Handle inbound calls for customer service, We are a Designated driving service, we handle over a 500 calls within a four hour period and up to 1300/1500 calls a night over the Holliday season. We are looking for individuals that can handle this not stop pace.


Employment Type: Part-time
24
Field of Work: Other
Required skills:

Your typical day at work:
As an Inbound Dispatcher for a transportation company, you will be receiving calls from loyal customers who are looking for pickups, inquiring where there driver is and looking for quotes. In addition, you will have to take your time and have customer repeat there request do to them being under the influence of drugs and alcohol.

-The goal is to keep the customer well informed and happy with the company!
-Strive to understand the customer's situation and recognize the customer's needs.
-Maintain a high level of patience well under pressure.
-Provide quality service that will exceed customer expectations.
-Maintain a high level of confidentiality.
-Accurately document customer interactions.
-Dispatch the customer information to the Drivers based on location and speed of the driver.
-Process credit card deposits and E-transfers

You own this if you have:
-Experience in a call centre environment
-Excellent listening, verbal, and written communication skills
-Can find pickup address and text drivers
-Love working the night shift


Company information

Company Name: Canada Designated Driver
Contact Name: Michelle Binnington
Address: 21 Simcoe Street S
City: Oshawa
Postal Code:L1H4G1
Telephone: (905) 440-5981
Email: jobs@urddservice.com
Apply Online URL: http://urddservice.com/apply_dispatcher.html
Prefered method of contact: Apply Online URL