Automotive Service Advisor – Whitby

Job title: Automotive Service Advisor – Whitby
Posted on: April 21, 2023
Job Description:


The Automotive Service Advisor communicates directly with customers, managing their expectations regarding service. Your automotive knowledge and customer service skills make you the link between the technician and the customer.

Major Tasks and Responsibilities

  • Respond to customer inquiries over the phone and in person, identifying their needs
  • Locate product information for estimates
  • Estimate cost and time for repairs
  • Increase sales of the service department
  • Complete and control the status of work orders
  • Schedule car appointments
  • Review work orders with customers
  • Act as liaison between customer and technician
  • Operate computerized work order system
  • Maintain professional appearance (uniform, hygiene, grooming & name tag)
  • Follow company, store and department policies
  • Follow store health & safety program and observe provincial occupational health & safety regulations; report any observed or potential hazards immediately
  • Participate in meetings and all training, as required
  • Complete other tasks, as required

Please send your resume via e-mail to with a message detailing the position you are interested in and someone from our team will get back to you as soon as possible!

If you have any questions and/or want any additional support in your job search please call or text us at 905-261-3771, DC Community Employment Services.

Thank you

Employment Type: Full-time
Field of Work: Sales/Services
Required skills:

Major Requirements and Competencies:

Valid driver’s licence in the province of employ
Ability to provide professional customer service and employee support
Ability to deal with customers in a friendly fashion and to inspire their confidence
Ability to work in a team environment to achieve common goals
Ability to maintain composure and work effectively in a fast-paced, customer-focused environment
Ability to plan, organize, delegate and follow-up on daily tasks
Interest in and knowledge of the automotive service industry
Effective written and oral communication skills
Basic math
Keyboarding skills

Physical Demands (based on an 8-hour shift with standard breaks):

Ability to stand/walk for 8 hours
Able to lift 25 kilos or 50 lbs unassisted and carry as required
Ability to lift and turn repeatedly throughout the shift
Ability to lift above shoulder and from floor to shoulder and floor to waist
Ability to go up and down a ladder while carrying merchandise
Ability to walk and carry at same time & push/pull as required
Able to twist, turn, reach and work above shoulder level

Company information

Company Name: Canadian Tire
City: Whitby
Telephone: 905-438-1041
Additional information:

$16-$20/hr depending on experience.
Must be available to work days, evenings, and weekends.

Prefered method of contact: Email